Urgent Notice: Individual User Logins Now Required

Following up on our announcement from April 22, 2026, Pivoten is officially moving forward with our system security update. To maintain high standards of auditing and accountability, shared login credentials are being discontinued.

To avoid disruption and ensure you are not obstructed from logging into the program, every individual on your team must use their own unique login.

If you or members of your team are still using a shared login, please create your personal user account immediately by following these steps:

1. Go to File > Edit User Accounts
2. Click Add (located in the bottom left)
3. Enter a Username (your first name works great)
4. Fill out the Full Name and Description fields
5. Select the Password tab at the top and click Set Password
6. Go to Group Memberships and select the appropriate access options
7. Go to Privileges and assign proper permissions

Once these steps are complete, please log completely out of the shared account and begin using your new individual login credentials.

If you run into any issues creating your account or need assistance assigning user permissions, please reach out to our support team right away so we can help keep your workflow seamless.

Thank you for your cooperation as we work to keep your data secure.